Question 1

How long does it take to open a Pingo Pay account?

Accepted Answer

Opening a Pingo Pay account is straightforward. After completing the online application and submitting your verification documents, most accounts are approved within 1–3 business days, depending on the complexity of your business structure.

Question 2

Is Pingo Pay a bank?

Accepted Answer

No, Pingo Pay is not a bank. We are a registered Money Services Business (MSB) in Canada, supervised by FINTRAC and aligned with the Bank of Canada's reporting framework. We offer payment services such as multi-currency wallets and cross-border transfers, but not traditional banking products like loans or interest-bearing accounts.

Question 3

Is Pingo Pay the right choice for my business?

Accepted Answer

If your business needs fast, secure and compliant payment solutions, Pingo Pay is a strong fit. We specialise in multi-currency accounts, cross-border transfers and online acquiring for merchants of every size, with the regulatory backing of a Canadian MSB.

Question 4

Seriously, no hidden fees?

Accepted Answer

That's right — no hidden fees. Every charge is laid out upfront and itemised on each transaction, so you always know exactly what you are paying for.

Question 5

Which countries and currencies do you support?

Accepted Answer

Pingo Pay serves businesses in 160+ countries and supports 40+ major currencies including USD, EUR, GBP, CHF, CAD, AUD, JPY and many more.

Question 6

How is my money protected?

Accepted Answer

Customer funds are held with regulated financial partners and segregated from operational capital. We enforce 2FA, monitor transactions 24/7 and run dedicated AML, fraud and compliance teams.

Question 7

Can I integrate Pingo Pay with my own product?

Accepted Answer

Yes. Our REST API, signed webhooks and SDKs let your engineering team integrate payments, payouts and acquiring in a matter of days. A free sandbox is available on request.

Question 8

Do you support recurring and mass payments?

Accepted Answer

Yes. Schedule recurring transfers for payroll or subscriptions, and run mass payouts to thousands of recipients in a single batch.

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