Privacy Policy

Pingo Pay Ltd. ("Pingo Pay", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, applications, and payment services.

1. Information we collect

We collect information you provide directly to us, such as your name, email address, phone number, business details, and payment information. We also automatically collect device and usage information when you interact with our services, including IP addresses, browser type, and pages visited.

2. How we use your information

We use your information to provide and improve our payment services, process transactions, verify identity for compliance purposes, communicate with you, detect fraud, and comply with legal obligations.

3. Sharing and disclosure

We do not sell your personal information. We may share information with service providers, financial partners, and regulatory authorities when necessary to operate our services or comply with applicable laws.

4. International transfers

Your information may be transferred to and processed in countries other than your country of residence, including Canada, where our primary operations are located. We take appropriate safeguards to protect your information in accordance with this Privacy Policy.

5. Data retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and applicable laws.

6. Your rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise these rights, please contact us at info@pingo-pay.com.

7. Cookies and similar technologies

We use cookies and similar technologies to enhance your experience, analyse site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.

8. Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

9. Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date.

11. Contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at info@pingo-pay.com or by mail at: